Returns & Exchanges

At TCS Sentiments Express, we strive to ensure your gifts arrive in perfect condition, but we offer a hassle-free return policy if your order is damaged or incorrect. Please contact us within 24 hours of delivery to initiate a claim for perishable or personalized items.

Return Process

• 1.
  Contact Customer Support

  Reach out to our 24/7 helpline or email us with your order number and clear photos of the product received.

• 2.
  Verification Process

  Our quality assurance team will review your request and photos within 2-4 hours to confirm the eligibility of your return.

• 3.
  Pickup or Replacement

  Once approved, we will schedule a complimentary pickup of the original item or immediately dispatch a fresh replacement to the recipient.

• 4.
  Refund Processing

  If a replacement is not desired, we will process a full refund to your original payment method within 7 to 10 working days.